TERMS OF SALES

In addition to this, you will need to know more about it.

COVID 19 CHARTER - SERENE STAY

We want you to spend pleasant moments, while ensuring optimal hygiene and safety for all

Your welcome

⦁ upon your arrival, masked or unmasked, we will welcome you while keeping, and smiling, and the necessary sanitary distance

⦁ if you wish, we will wear a mask

⦁ you can choose to wear, or not, yours

⦁ we will indicate your room and the places at your disposal, always respecting the barrier gestures

⦁ the key to your room, disinfected beforehand, will be on the interior door

⦁ the key to the front door, disinfected beforehand, will be on the table in your room

⦁ hydroalcoholic gel and paper handkerchiefs will be available in the room

⦁ magazines and various tourist guides and flyers can no longer be at your disposal, but we will be there to help you, by indicating the good addresses to discover and useful internet links

The House - place of reception - place of life - garden and terrace - swimming pool

⦁ in addition to the usual cleaning, disinfection will be reinforced in all the places at your disposal

⦁ this disinfection, using Bactopin Plus and Citrus ND certified products, will be applied to furniture surfaces, floors, door and window handles, chairs, armchairs, keys, wall switches and lamps

Your room

⦁ its usual decoration will be slightly watered down, less cushions and decorative items, but it will still be charming and comfortable

⦁ the same sanitary protocol will be applied to floors, surfaces of furniture, chairs and armchairs, door and window handles, wall switches and lamps

⦁ bed linen and towels will be disinfected, during washing, with Sanytol disinfectant

⦁ the surfaces of the toilets, the taps, not to mention the toilet brush (and yes) will be rigorously disinfected, as well as the shower gels and shampoo

⦁ will also be disinfected, cabinet knobs, hangers

⦁ hospitality products will be wrapped for your single use and (unfortunately) thrown away for those not used

⦁ a hydroalcoholic gel dispenser and paper tissues will be at your disposal

Your meals - breakfast and dinner

⦁ they will be served to you, according to your choice, in the dining room or on the terrace, or in the outdoor kitchen and the sanitary measures will not prevent them from being greedy and generous

⦁ the dining room large enough, will allow you to eat your meals at a good distance from other people who may be there

⦁ meals will be prepared in the kitchen (where you will not be able to enter) and which will be disinfected according to the protocol applied to other living spaces

⦁ we will prepare them with a mask, but always with passion

⦁ the composition of the dishes will be for your sole use, serving on a plate, bread, pastries, jams, butter, sugar etc., for your sole intention and what will not be consumed, will be discarded

⦁ the dishes will be washed in the dishwasher at high temperature

Your invoice and payment

⦁ dematerialization of invoices and payments will be encouraged, as far as possible

⦁ payments by credit card will be made with a device disinfected each time you use it

Your departure

⦁ we will ask you to open the windows of your room, before leaving it on the day of your departure and to leave the keys there

⦁ it will be ventilated for a minimum of 3 hours in order to allow me to proceed again, and in complete safety, to its cleaning and disinfection

⦁ she will remain free for 24 hours before receiving new guests

All these sanitary gestures will never make us forget

that conviviality is the heart of our business

PRIOR INFORMATION

The reservation of rooms is subject to payment of a deposit representing at least 50% of a night's stay. The balance payment is then payable on your arrival or at the latest the next day before your departure.

Article 1: object

This contract is intended for the exclusive use of booking stays in guest rooms. The best welcome will be reserved for our guests. The owner undertakes to personally ensure the reception of holidaymakers with all the desirable attentions to facilitate their stay and knowledge of the region.

Article 2 - Duration of stay

The customer signing this contract concluded for a fixed period may not under any circumstances invoke any right to remain in the premises.

Article 3 - Reservation and conclusion of the contract

The reservation becomes effective once the customer has sent the owner a deposit of 50% of the total amount of the price of the stay with a minimum of 2 nights per room chosen and a copy of the contract or quote signed before the date indicated on the reservation contract. The second copy of the contract is to be kept by the customer. Prices are inclusive of all charges.

Article 4 - Cancellation by the customer

Any cancellation must be notified by letter or email addressed to the owner.

a) Cancellation before the start of the stay: if the cancellation occurs more than 48 hours before the start of the stay, the deposit remains with the owner.

If the cancellation occurs less than 48 hours before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance.

the price of accommodation.

b) If the customer does not appear before 8 p.m. on the scheduled day of the start of the stay, this contract becomes void and the owner may dispose of his

guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.

c) In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owner.

Additional services not consumed will be reimbursed.

Article 5 - Cancellation by the owner

When, before the start of the stay, the owner cancels this stay, he must inform the customer by registered letter with acknowledgment of receipt.

The customer, without prejudice to recourse for compensation for any damage suffered, will be immediately reimbursed for the amounts paid.

Article 6 - Arrival

The customer must arrive on the specified day between 3:30 p.m. and 7:30 p.m. In case of late or delayed arrival, the customer must notify the owner.

Article 7 - Breakfasts

Breakfasts are served between 7:30 am and 9:00 am. A margin of 1/4 hour before or after this time slot is accepted, at the customer's request.

Article 8 - Payment of the balance

The balance is to be paid on arrival at the owner.

Consumption and additional services not mentioned in the contract or the estimate will be paid at the end of the stay to the owner.

Article 9 - Tourist tax

The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the public treasury.

Article 10 - Use of the premises

The customer must respect the peaceful character of the place and make use of it in accordance with their destination. No meals can be taken in the rooms. He undertakes to return the rooms in good condition and must declare any degradation for which he could be responsible and assume the repair.

The whole house is a non-smoking area.

Use of the swimming pool, the trampoline and other outdoor games by children are entirely the responsibility of the hosts, the owner is not responsible for any accident occurring during the use of these.

Article 11 - Capacity

This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to decline the additional customers.

This refusal can in no case be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of departure of a number of customers higher than those refused, no refund can be considered.

Article 12 - Animals

Animals are not allowed. In the event of the departure of a customer motivated by the refusal of his animal, no refund can be considered.

Article 13 - Departure

We kindly ask you to vacate your room before 11:30 am in order to have time to prepare it for new arrivals.